Arrival Information

Cell Phone Waiting Lot
To help reduce vehicle traffic congestion in the Central Terminal Area, LAX now has a 24-hour LAX Cell Phone Waiting Lot, where motorists meeting arriving passengers can wait for free until passengers call to say they are ready to be picked up terminal curbside.

The 79-space lot is located at 9011 Airport Boulevard, north of the intersection of Airport Boulevard and Arbor Vitae/Westchester Parkway. (Click here for map). The lot is located five minutes from the Central Terminal Area and easily accessible from the north and east by motorists using La Tijera, Sepulveda, Manchester and Century Boulevards to access LAX.

Vehicles in the LAX Cell Phone Waiting Lot must be attended at all times. No parking will be allowed in or around this new facility.

ATM
American Airlines Federal Credit Union operates ATMs located in each terminal on the Upper/Departure and Lower/Arrival levels.

Airport Ambassadors
Building on its commitment to enhance passenger service, officials at Los Angeles International Airport (LAX) introduced the LAX Ambassadors program on May 1, 2002 designed to provide greater assistance and information to travelers.

The LAX Ambassadors will support airline personnel by assisting passengers with last-minute questions, facilitating their movement through and among the airport's nine terminals, and working to minimize unnecessary delays. Under the program, the Ambassadors focus their efforts at curbside check-in areas - points at which airline personnel report passengers most need information and assistance.

Highly trained by airport operations staff, air carriers and the long-established Travelers Aid Society, LAX Ambassadors work between 6 a.m. and 9 p.m. seven days a week. They will be identifiable by their uniforms of white polo shirts, khaki pants, navy blue windbreakers, white visors and LAX Ambassador badges. Equipped with cellular phones, the Ambassadors have immediate access to airport and air carrier information.

Most of the LAX Ambassadors are displaced airport-wide workers, who served in customer-oriented positions with the airlines and concessionaires before Sept. 11, and therefore know the airport's operations well.

The new service is a response to the changing airport environment. A February 2002 survey of 600 departing passengers revealed a high degree of satisfaction among travelers regarding new security procedures, as well as increasingly positive impressions of the overall LAX experience.

"While we continue efforts to make LAX the most secure airport in the world, changing airport procedures have raised many questions among passengers," said Paul H. Green, chief operating officer of Los Angeles World Airports, the Los Angeles City department that owns and operates LAX and three other Southern California airports. "Aviation security and passenger convenience need not be mutually exclusive. The LAX Ambassadors will be invaluable in keeping travelers informed of security requirements while also helping them avoid needless inconveniences.

Airport Lounge
The Bob Hope Hollywood USO at LAX Lounge located in a trailer opposite Terminal 2 offers a diverse array of assistance to U.S. military personnel. Even though baggage must sometimes be stored outside to accommodate everyone, loyal volunteers always manage a smile, a sandwich and a helping hand to all visitors. The 1,200-square feet lounge is open during USAF Air Mobility Command flight schedules, from 10 a.m. to 10 p.m. everyday.

Within the lounge, a visitor will find a free snack bar, a large-screen TV and VCR, card and writing tables, an impressive library of donated publications and a temporary luggage storage area. Friendly and well-informed volunteers provide advice on travel arrangements, flight information, local hotels at special rates, emergency leave assistance, sightseeing information, help with lost baggage, child-care assistance, and sometimes free tickets for local events.

The food, books, magazines and free tickets are provided by local veterans organizations and loyal donors, and the cheerful aid is provided by specially trained volunteers, some of whom have been serving the USO since the lounge opened in 1985.

The lounge serves hundreds of military travelers and their families each month, and has served well over 100,000 visitors.